Frequently asked questions — Marbella

Real questions from APEX clients in Marbella: matching, booking, hotels, travel, dress code.

How quickly is a model matched in Marbella in an ordinary week?

30-60 minutes for selection and agreement outside high season. For the same evening on a weekday — 30-40 minutes. For a Friday or Saturday with a day's notice — 60-90 minutes. For complex scenarios (beach day plus dinner plus marina, with a dress code for each place) — up to two hours.

And in July and August?

Longer, with less to choose from: the full cycle runs to two hours, so 30-120 minutes from the first message to confirmation. At peak season we recommend planning two to four weeks ahead, especially for Friday and Saturday and for the Starlite weeks. We still take "tonight at ten" requests in August, but we say plainly — the choice will be narrow.

Which hotels do you work with?

The core circle is Marbella Club Hotel and Puente Romano Beach Resort on the Golden Mile, Nobu Hotel Marbella inside the Puente Romano complex, Los Monteros in the eastern part of town and Anantara Villa Padierna Palace in Benahavís. On request we work with other addresses along the coast too, including small hotels in the old town and rented villas. Staff at these hotels are used to international guests: a correctly handled visit raises no questions at reception.

Can we meet on a yacht in Puerto Banús?

Yes, it's one of the standing summer formats. The model comes to the berth at the agreed time and boards at the crew's invitation; for safety we fix the vessel's name and the captain's name in advance. If the yacht goes out to sea we confirm the route (Estepona, Sotogrande, along the shore to Cabopino), the duration and the return transfer. The cost of a day like that is agreed with the manager.

What's the dress code in Marbella?

Resort, but it varies by place. By day at a beach club — swimsuit and a light dress; in the evening on the Golden Mile — cocktail dress and a mid-height heel; in Banús — evening dress but stable shoes, because the quayside is laid with wooden decking. At the golf clubs — collared shirt, no jeans on the course.

What does companionship cost and what's included?

€1,500 for 2 hours and €2,000 for 4 hours is the base Marbella pricing. Media segment — from €3,500 for 2 hours and from €5,000 for 4 hours. The fee covers the model's time and the manager's coordination; restaurant bills, club entry, transfers, tickets and accommodation are paid by the client separately.

Is a "night", "24 hours" or "48 hours" format possible?

Yes, all three work, especially in summer. We don't publish prices for them — they're agreed with the manager for the specific scenario, because the figure depends on the route, the venues and the number of days. The same rule applies to trips beyond Marbella.

Do you work in winter, out of season?

Yes, all year round. In winter the scenarios differ: dinner in the old town or on the Golden Mile instead of the beach, a golf day in Valle del Golf or Benahavís, a drive to Ronda or Málaga. Matching in low season is usually faster — 30-40 minutes — and it's often possible to arrange the meeting the same day.

Can I have company for a day of golf?

Yes, and it's a frequent request from October to May. The format is company in the clubhouse and on the terrace, less often out on the course itself; the model for this scenario is picked separately, with an understanding of club rules and dress code. The courses nearby: Las Brisas, Los Naranjos and Aloha in Nueva Andalucía, the three Villa Padierna courses in Benahavís, and an hour away Finca Cortesín and Valderrama.

How do I get in from Málaga airport, and who arranges the transfer?

Málaga (AGP) is 45-60 minutes on the toll AP-7, longer on the free A-7 in August. Gibraltar (GIB) is about an hour. The client arranges the transfer personally or through their own concierge; the model travels by her own route and meets you already on site. There is no railway in Marbella — only car, bus or helicopter.

Do you work in Puerto Banús after midnight?

Yes, the late marina is a standard scenario from May to September. Restaurants on Muelle Ribera run to midnight and beyond, the clubs fill up around one and close at five or six in the morning. The shape of the night and its cost are agreed with the manager in advance, not improvised at three in the morning.

Can we take a trip to Sotogrande, Gibraltar, Málaga or Ronda?

Yes, all four directions work. Sotogrande is 45-50 minutes, Gibraltar about an hour, Málaga 45-60 minutes, Ronda an hour and a quarter. A trip is agreed at least a day ahead, travel and expenses are on the client, and the cost of the format is set with the manager.

Can we meet at a rented villa or a residence?

Yes. For returning clients, with no extra conditions; for new ones we usually suggest a neutral setting for the first meeting — a Golden Mile hotel or a restaurant. For a villa in a gated community (Sierra Blanca, Cascada de Camoján, La Zagaleta, Benahavís) we need the name on the security list and the exact approach in advance. We don't keep the address on file — it goes to the model for that meeting only.

What payment methods do you accept?

Cash euros, bank transfer to SEPA/SWIFT details, and cryptocurrency — USDT (TRC-20 or ERC-20), BTC. We don't take cards on the spot. Returning clients have access to post-payment and a season deposit.

Is a deposit required for a first booking?

In ordinary weeks — a 30-50% deposit the day before the meeting, the balance on meeting. For July and August and other peak dates the deposit is higher and is paid two to four weeks ahead, together with fixing the specific model. Returning clients work without prepayment.

What if the model doesn't match expectations?

Write to the manager immediately, within the hour, not after the meeting. Depending on the cause: a replacement, an adjustment to the scenario, or a partial refund. We see this in under 2% of cases, and the reason is almost always the same — an incomplete brief at the agreement stage.

How do you handle confidentiality?

Communication only through end-to-end encrypted messengers, no calls and no email. Client data is shared with no one, ever; addresses and details are wiped from working chats within 72 hours of the meeting. We follow GDPR practice, with deletion on request inside a day. Marbella is a small town with a dense international community, and we plan around that.

Do you work with couples?

Yes, there's a separate category of models for couples. The agreement takes slightly longer than usual: the format, the expectations and the roles need talking through before the meeting. In summer such requests are a noticeable share in Marbella, most often from guests on yachts and in rented villas.

What's not part of your format?

Meetings shorter than 2 hours, mass events without a personal client, sharing a model's photos with third parties, scenarios with a risk to the model's safety, haggling after the meeting. We don't write to clients first and we don't use the phone. All of it is talked through at the agreement stage so there are no surprises.

How do I cancel, and where do I write?

Free cancellation — at least 24 hours ahead in ordinary weeks and 7 days ahead on peak July and August dates; later than that, a compensation share is retained, usually 30-50%. Moving to another date with the same model carries no penalty if she's free. The only official channel is Telegram @Apex_concierge — reply in three minutes, around the clock.