Frequently asked questions — Singapore

Real questions from APEX clients in Singapore: matching, booking, hotels, travel, dress code.

How quickly can a model be matched for tonight?

On average 30 to 120 minutes. At peak (Thursday to Saturday after 21:00) — closer to 120. On a weekday afternoon — 30 to 45. If Mandarin, Indonesian or Arabic is needed — add 30 to 45.

Can I book at Marina Bay Sands two hours before the meeting?

Yes, that's a working scenario. But on Friday-Saturday in high season the choice is noticeably narrower than with 2-3 days' notice — the most-requested models are already in slots. If a particular profile matters, write at least a day ahead.

Which hotels does the model enter without questions at reception?

Marina Bay Sands, Raffles, Fullerton, Fullerton Bay, Capella, Mandarin Oriental, Ritz-Carlton Millenia, Four Seasons, St. Regis, Shangri-La — in a "client's guest" format no questions arise, provided the visit is agreed. At art-boutiques like The Clan and Six Senses Maxwell — the same. The manager will check the specifics for your hotel at the booking stage.

Do you work during Singapore Grand Prix F1?

Yes, and it's one of the busiest weeks of the year. Book at least 7 to 10 days ahead — every Marina Bay hotel is at zero, restaurants are gone, the premium-segment models are at full capacity. The night after qualifying and the night after the final — the peak of late-night requests.

Can I spend the evening on Sentosa?

Yes. Capella is our principal address on Sentosa for long formats: dinner at Cassia or The Knolls, a walk through the fort, a night in a villa. For the daytime programme — Tanjong and Palawan beaches, Sentosa Cove venues. Transfer between Sentosa and Marina Bay — 15 to 20 minutes by car; we usually factor it into the logistics.

Trips to Bintan, Batam or Langkawi — how is it organised?

"Weekend" or "trip" format from 24 hours. Bintan and Batam (Indonesia) — ferry from Tanah Merah / HarbourFront, about an hour. Langkawi and Kuala Lumpur — flight. Agreed at minimum 5 to 10 days ahead: passport, visa if needed, accommodation, return route. All travel and accommodation costs — on the client; the model's fee separate.

What about dress code in the CBD?

Business suit, minimum jewellery, restrained makeup, no club accents. For the CBD we keep a separate pool of models with experience accompanying corporate dinners — they understand negotiation etiquette, read as part of the business contour, don't stand out.

Are there models who speak Mandarin, Indonesian, Arabic?

English — for most of our Singapore base, at fluent level. Mandarin and Cantonese — selectively, with part of the base. Indonesian and Malay — particular models. Arabic — for clients from the UAE and Saudi Arabia, selectively, requires a 2-3 day booking window. Specify when you ask.

What payment methods are available?

Cash USD or SGD — everywhere. Bank transfer — through the manager, with the details. Crypto (USDT TRC-20 / ERC-20, BTC) — by agreement. Returning clients — post-payment, deposit arrangements, monthly settlement.

Is a deposit required for the first booking?

In most cases — a 30-50% deposit a day before the meeting, the balance on meeting. Exact terms are set by the manager depending on the scenario and the amount. For returning clients a deposit usually isn't required.

What if the model doesn't match expectations?

Discussed immediately, not after the fact. If on meeting it's clear the format differs from what was agreed — write to the manager that same hour. Depending on the cause: refund of part of the fee, replacement, scenario adjustment. Our statistic — cases like this run under 2% and usually trace back to an incomplete brief at the coordination stage.

Can we meet at my flat or on my yacht?

Yes. We call it "client's private location". For a first meeting with a new client we more often suggest one of our proven hotels; for returning ones — your address is agreed without further discussion. The address isn't kept on file; it's passed only to the model for the specific meeting. Yachts at Marina at Keppel Bay and One°15 — a working scenario, agreed 2 to 3 days ahead.

Can I book a model for another city?

Yes, we have 48 cities. If you need a companion for a business trip or a journey — the manager either taps our model in the destination city, or arranges a Singapore model to travel with you (transport, accommodation, fee). The second option — from 24 hours of format and up.

"Weekend" or "trip" scenario — how is it organised?

From 24 hours to 7 days. The model accompanies you: breakfast, activities, evening. Across Southeast Asia — Bintan, Batam, Langkawi, Kuala Lumpur, Bangkok, Bali. Long-haul — Dubai, Hong Kong, Tokyo. All travel, accommodation and meals — on the client; the model's fee separate, agreed before departure.

Do you have media-tier models in Singapore?

Yes, a separate category with separate pricing. 2 hours from $3,000, 4 hours from $4,500, the rest by agreement. Access to this pool opens after several successful collaborations. We don't put new clients into the media category for first contact.

How are models vetted?

Each profile goes through three stages: photo verification, in-person meeting with a manager, trial format (a short meeting, level assessment). We take fewer than one in twenty. We check education, languages, conversational manner, scenario experience. In Singapore additionally — correct conduct in the formal environment of Marina Bay and the CBD.

Is confidentiality guaranteed?

Yes. We keep only what's needed for the current meeting. After it — addresses, details, photos are wiped from working chats within 72 hours. Client data — name, phone, payment details — held only with the manager, access restricted. Not shared with third parties. We follow GDPR practices and Singapore's PDPA; deletion on request — within 24 hours.

Can I call by phone instead of texting?

Communication only through messengers (Telegram, WhatsApp, Signal). It's a deliberate position: all details should be in writing for accuracy, and end-to-end encryption is more reliable than ordinary phone lines. For urgent matters messengers respond faster than phone.

How do I cancel or reschedule a meeting?

Free of charge — minimum 12 hours ahead. Later — there may be a compensation share (around 30% if the model is already en route). On the day of the meeting, cancellation an hour before — payment of half the slot. Rescheduling to another date with the same model in a free slot — no penalty.

What's not part of your format?

Meetings under 2 hours. Mass events without a specific personal client (hostess functions at large events — only with a personal format for you). Sharing a model's photos with third parties. Scenarios with risk to the model's safety. Haggling after the meeting. We talk all of this through at the coordination stage.