Frequently asked questions — Moscow

Real questions from APEX clients in Moscow: matching, booking, hotels, travel, dress code.

How quickly can a model be matched for tonight?

On average 30 to 90 minutes. At peak (Thursday to Saturday from 19:00) — closer to 90. On a weekday afternoon — 20 to 30. If the scenario is complex (specific dress code for a specific venue, language, type constraints) — add 20 to 30.

Can I book for Friday evening with two hours' notice?

Yes. It's one of our common scenarios. But the choice in that moment is narrower than a week ahead — the most-requested models are already in play. If you want a specific one, write earlier; that way it's certain.

Which hotels does the model enter without questions about the guest's passport?

At most five-star hotels in Moscow — Four Seasons, Ritz-Carlton, Metropol, Lotte, Baltschug, Kebur Palace — in a "client's guest" format no questions arise at reception, provided everything is done correctly. At hotel apartments and lower-tier hotels they may ask for an ID — that's normal, the model is ready. For your specific hotel it's better to ask the manager — he knows the specifics.

Do you work after 3 a.m.?

Yes, 24/7. Night hours are an ordinary working slot in Moscow, especially Friday and Saturday. The manager replies, models travel. Morning meetings (before 10:00) happen too, though less often — they're always possible.

Travel beyond the MKAD ring — when?

Barvikha, Novaya Riga, Zhukovka, Rublyovo-Uspenskoye — standard format, transfer factored into the time calculation. Country resorts, dachas in the Moscow Region — more often inside a "weekend" or "trip" scenario, agreed in advance. Other regions — discussed individually, depends on the destination and length.

What about dress code in Moscow City?

Business suit, minimum jewellery, restrained makeup. For Moscow City we keep a separate pool of models who work specifically in this format — they understand the specifics, don't stand out from the corporate audience, know meeting etiquette.

Can I request a particular model again?

Yes, that's standard practice. If the model has the requested slot free — we book her. Returning clients often work with one or two models; that's normal. If the slot is taken — we'll suggest a comparable alternative.

Are there models who speak English / other languages?

English — for most of our Moscow base. French, Italian, German, Chinese, Arabic — selectively, with particular models. When you ask, specify — we'll match the language and the level (light small talk vs. business).

What payment methods are available?

Cash — everywhere. Bank transfer — through the manager, with the details. Crypto (USDT TRC-20 / ERC-20, BTC) — by agreement. Returning clients — post-payment, deposit arrangements, flexible terms.

Is a deposit required for the first booking?

In most cases — a 30-50% deposit a day before the meeting, the balance on meeting. Exact terms are set by the manager depending on the scenario and the amount. For returning clients a deposit usually isn't required.

What if the model doesn't match expectations?

Discussed immediately, not after the fact. If on meeting it's clear the model arrived in different attire or the format isn't what was agreed — write to the manager that same hour. Depending on the cause: refund of part of the fee, replacement, scenario adjustment. Our statistic — cases like this run under 2% and usually trace back to incomplete brief at the coordination stage.

Can we meet at my flat / on my yacht?

Yes. We call it "client's private location". For a first meeting with a new client we more often suggest one of our proven options (hotel, restaurant, apartments). For returning clients — your address is agreed without further discussion. In any case — the address isn't kept on file; it's passed only to the model for the specific meeting.

Can I book a model for another city?

Yes, we have 48 cities. If you need a companion for a trip (business travel, holiday, an event in another city) — the manager either picks up our model from the destination city, or arranges a Moscow model to travel with you (transport, accommodation, fee). The second option — from 24 hours and up.

"Weekend" or "trip" scenario — how is it organised?

From 24 hours to 7 days. The model accompanies you: breakfast together, daytime activities, evening — by agreement. Trips — to Saint Petersburg, Sochi, Moscow Region resorts, short trips abroad (Turkey, UAE). All travel, accommodation and meals — on the client; the model's fee separate, agreed before departure.

Do you have media-tier models?

Yes, a separate category with separate pricing. Two hours from 200,000 ₽, four hours from 300,000 ₽, the rest by agreement. Access to this pool opens after several successful collaborations and becoming a returning client. We don't put new clients into the media category for first contact.

How are models vetted?

Each profile goes through three stages: photo verification (so the photos are genuine, not old), in-person meeting with a manager, trial format (a short meeting, level assessment). We take fewer than one in twenty. We check education, language ability, ability to hold a conversation, manners, scenario experience.

Which models work the Bolshoi / premieres?

A separate part of the base — models with experience of cultural events. They know the repertoire, follow the dress code, hold their own in opera and ballet conversation at an informed-amateur level. For premieres — full-length dress, restrained jewellery. These models are booked five to ten days ahead, rarely for tonight.

Is confidentiality guaranteed?

We keep only what's needed for the current meeting. After the meeting — addresses, details, photos are wiped from working chats within 72 hours. Client data — name, phone, payment details — held only with the manager, access restricted. Not shared with third parties. We follow GDPR practices; deletion on request — within 24 hours.

Can I call by phone instead of texting?

Communication only through messengers (Telegram, WhatsApp). It's not a reluctance to talk — it's a deliberate position. All meeting details should be in writing for accuracy, and end-to-end encrypted messaging is more reliable than ordinary phone lines. For urgent matters messengers respond faster than phone.

How do I cancel or reschedule a meeting?

Free of charge — minimum 12 hours ahead. Later — there may be a compensation share (usually 30% if the model is already en route). Cancellation an hour before the meeting on the day — payment of half the slot. Rescheduling with the same model — no penalty if she's free.

Do you work with couples?

Yes, there's a separate category of models "for couples". The agreement is slightly longer — the format details, expectations and roles matter. Across our practice in Moscow, around 5% of meetings.

What's not part of your format?

Meetings under two hours. Mass events without a specific personal client (hostess functions at a large event — only with a personal format for you). Sharing a model's photos with third parties. Scenarios with risk to the model's safety. Haggling after the meeting. We talk all of this through at the coordination stage so there are no surprises.